Do you provide multiple trading account types with different transaction conditions?

We have multiple account types.

For details on the trading account, please check the “Transaction/Account”.

Which do you offer a fixed spread or a fluctuation spread?

We provide fluctuation spreads.

What kind of financial products do you handle?

We provide a wide variety of trading stocks such as FX, cryptocation assets, metal, energy, stock index, and stocks.

You can check the financial products that can be traded for each account type from the “Market”.

Is there a fee for the trading account?

For the ECN account, a transaction fee will be charged, so please refer to “Transaction/Account” for details.

If I receive a bonus, can I use it as a margin? Do you not lose?

With our campaign, bonuses are given as trading credits and can be used as margin. Therefore, you may lose the bonus, but you do not need to refund.

Is nets and hedges possible?

During confirmation

Please tell me the trading time.

Crypto assets can be traded 24 hours a day, 365 days a year. FX, index, metal, energy, and stocks can be traded 24/5 (weekdays except weekends).

For more information, see “Trade Session”.

Where is the time zone of the Meta Trader Trading Server?

The time zone of our server is GMT+0.

Where is the Meta Trader Trading Server?

Our trading server is located in London (UK).

What is the execution model?

During confirmation

What is the average execution speed?

During confirmation

What are some payments? How can I use it?

You can select a partial payment of the position. In other words, if you build a position with a USDJPY transaction volume of 100 lots, you can settle a part. For example, you can pay 10 lots and hold 90 lots.

This operation can be performed by double -clicking the position you hold. From “Volume”, overwrite the transaction you want to settle and click the yellow settlement button.

Please tell me how to calculate the required margin.

In the case of FX pair, it is calculated as follows:

Rot size * Contract size / leverage or * margin %.
The result is always displayed in the currency of the product.

Metal, energy, stock index and stocks are calculated as follows:

Rot size * Contract size * Leverage or * margin %.
The result is always displayed in the currency of the product.

Note that leverage is applied to all products. In other words, it is necessary to calculate each tier separately and add the results.

Click here for details.

What is margin maintenance rate and surplus margin? What is the calculation method?

The margin maintenance rate is the ratio of the effective margin and the necessary margin. The calculation method is as follows:

Margin maintenance rate = (valid margin / required margin) x 100

The surplus margin is the amount that can be used to open a new position or to maintain the position you have. You can calculate as follows:

Splow margin = valid margin-Required margin

Why does my trading always start with a negative amount?

It is due to the applied spread. If you build a buying position, the closing price will be bid (lower than the starting price), and if you build a selling position, the closing price will be ask (higher than the starting price).

Is there a minimum transaction volume when doing transactions?

The minimum transaction volume is 0.01 for all account types. This may vary depending on the product you trade.

Click here for details. Alternatively, you can check each asset class in the “Market”.

What is a limit order and how do you set it?

A limit order is a method for purchasing or selling products at a pre -set price that can be set using manually or expert advisors (EA). When it reaches the price, the order is automatically activated and the position is opened at the market price.

Open a new order screen and select “Type” to set a limit order. Select a limit order under the brand and select the type of limit order you want to order.

When setting a limit order, the minimum point distance is set. For more information, please check the “Market” or “Essence Valid Display”-“Specification” of the trading platform.

What is a margin call and when is it activated?

The margin call warns that trader effective margin has reached the lowest level required to maintain the position he is currently holding.

The margin call level depends on the account. For more information, please refer to the “Transaction Account Type”.

What does the message “Trade Context Busy” mean?

It occurs when you give an additional instruction to the platform before the previous instruction is completed. It occurs when clicking the same instructions many times or using a hyper active EA. In such a case, the above message is displayed and notified to wait until the previous action is completed.

Why is the message “invalid S/L or T/P” displayed when ordering?

There are several possible causes of this.

1. The specified stop loss price or take -profit price is wrong. Please check the following:
In the case of buying positions, the stop loss price is lower than the current market price, and the take -profit price is set higher than the current market price.
In the case of a selling position, the stop loss price is higher than the current market price, and the take -profit price is set lower than the current market price.
If the above is correct, make sure that the distance from the current market price is not within the limit and stop levels.

Why is an error message “Not Enough Money” displayed?

If this message is displayed, it means that there is not enough surplus margin or the required margin maintenance rate is less than 200 %.

The required margin can be confirmed in the “market”. These vary depending on the type of account and region.

What should I do if there is a problem with a specific transaction?

Please contact our support team at any time by live chat or e -mail ([email protected]).

When is the trading account automatically archived?

The MT5/MT4 trading account is not used for 30 days, and is automatically archived when the balance becomes zero. Please make a payment with your desired currency and open a new MT5/MT4 account.

Why is some products gray in the air value display?

If the product is gray in the air value display, it means that the trading session of the product has ended, so it cannot be traded at present.

I want to order a new position, what should I do?

On the trading platform, right -click the brand selected in the quotation values ​​and select “New Order”.

It is also possible to double -click the product, drag and drop your favorite product on the trading screen, and use one -click transactions.

How can I close my position?

On the trading platform, right -click to select “Close position” or double -click the transaction you want to close from the pop -up menu.

What is a stop loss, how do you set it?

Stop loss is a limit order that you want to automatically cut off the position that was opened earlier and close it when you reach the specified price.

Stop loss is a good way to minimize losses and protect your margin from extreme market movements. If the position is buying, you can set the stop loss to a lower price than the current purchase price. In the case of a selling position, you can set the stop loss to a higher selling price than the current selling price.

You can fix the existing position by setting a stop loss in the order window, right -clicking an order and selecting correction or deletion before opening the position.

Please note that the stop loss setting has a minimum point distance. For more information, please check the “”Market”” or “”Essence Valid Display””-“”Specification”” of the trading platform.

What is a take production order? How can I set it?

The take -profile order is to set the position automatically when the asset price reaches a pre -set level, which is assigned to the open position.

Before you have a position, you can set a profit -determined order in the order window, right -click the order and select correction or deletion to correct the existing position.

Please note that settings of take profits have a minimum point distance. For more information, please check the “Market” or “Essence Valid Display”-“Specification” of the trading platform.

What is the point, and how do you calculate the value?

Points are the smallest price fluctuation.

For example, one point of USDJPY is 0.00001 with 5 -digit decimal point. The following is how to calculate the point value.
USDJPY 1 lot
0.00001 * 100,000 (contract size) = 1 USD

Why is take -profit, stop loss, or pending orders not activated? The chart indicates that the specified price is reached.

The price displayed on the chart is BID (buying) price, so the activated price is based on (BID) price.

In the case of a buying position, stop loss and take profits are activated at the BID price.

In the case of a selling position, stop loss orders and take -profit orders are activated at the ASK (selling) price.

For hold orders, buying hold orders (buying finger, buying reverse price) are activated at the ASK price. The sale order (selling limit, selling reverse price) is activated at the BID price.

Where can I see the minimum and maximum size that can be traded for each product?

You can check the contract size of each product by right -clicking a specific brand in the quotation value, selecting “Specifications”, and scrolling “minimum transaction volume” and “maximum transaction volume”. Absent transactions are the level between the minimum and the maximum value.

In addition, different contract sizes and other account types can be checked in “Transaction/Account”.

What is a trailing stop and how should I set it?

Trailing stop refers to a stop order placed in the PIPS/POINTs set in advance from the current market price. When the market is advantageous, the stop order is automatically trailed and it is possible to manage risk exposure.

If the market is defined by the defined Pips/Point, the order is ordered, the stop order is enabled, and the open position will be settled.

To configure trailing stops, right -click the open position and select trailing stops and customs. A new pop -up window is displayed and the trailing stop level is required to be specified in point units. Then click OK.

Please note that there is a minimum point distance when configuring trailing stops. The loss cut level varies depending on the type and area of ​​the account. For more information, please refer to the “Disposal Valid” window-“Specifications” of the “Transaction account type” page or the transaction platform.

What is a loss cut and at what level is it?

Loscat is a system that automatically activates when you reach a level with your margin maintenance rate. Insufficient funds to maintain an open position will be performed in the position.

Specifically, forced settlement from the largest loss position until the margin maintenance rate is higher than the loss cut level.
The loss cut and margin call level vary depending on the type of account. For more information, please refer to the “Trading account type” page.

What is the level of the finger value and the reverse finger value?

The level of the limit and the opposite price are the point distance from the current market price, where you cannot place an order for stopros, take profits, or orders during hold.
If you try to make an order within the range of these restrictions, a message “invalid S/L or T/P” will be displayed.